patient communication

A HUGE Step Forward for Patients: BCPA

When you run into problems with the legal system, who do you call?  A lawyer, of course. When you run into problems with your taxes, who do you call?  An accountant, of course. If you have trouble with your hair, you call a hairdresser. If the wires or pipes in your house give out, you call a plumber or electrician…. Each of these service careers is represented by skilled professionals who have earned credentials through …

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OK, But What’s the Question?

In my previous life as a speaker and writer on patient empowerment issues, I received email, even postal mail (meaning, yes, someone paid for a stamp!) from patients who were being challenged in some way by the healthcare system. Sometimes I would hear from 8 or 10 people in a week, 25, 30 or more a month. Their stories were often sickening and terrifying. At the least they were frustrating to read (even more so …

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Those Elusive Test Results

I’m not sure how it happened, but over the years, my medical appointments and tests all seem to have ended up as summer scheduled dates.  You know – all those annual or periodic things:  bloodwork, mammogram, bone density, dentist, optometrist…. I also check in with the dermatologist once a year (because I was that fair-skinned, freckled kid who, as a teenager, slathered on the baby oil at the pool – remember those days?)  And this …

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When Your Doctor Goes Missing and Other Medical Conundrums: How to Take Command

Summer vacation this year was comprised of two weeks on a road trip with my husband as we left our (new) home in Florida, drove north to Upstate New York, then home again, visiting family and friends along the way. It was one of those vacations that you thoroughly enjoy, but then, can’t wait to be home again! This year I had an extra reason to want to be home. About halfway into the trip, …

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Are You, a Friend, or Loved One “Battling” Cancer?

Those of us who spend much of our time embroiled in some way within the healthcare system are reminded, over and over again, that not everyone sees themselves as a patient in the same way. As in: you say “tomato” and I say “tomahto.” I was reminded of this after reading this article from New York Magazine (BTW – not to be confused with the New York Times or other publications with “New York” in …

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