A HUGE Step Forward for Patients: BCPA

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When you run into problems with the legal system, who do you call?  A lawyer, of course.

When you run into problems with your taxes, who do you call?  An accountant, of course.

If you have trouble with your hair, you call a hairdresser. If the wires or pipes in your house give out, you call a plumber or electrician….

Each of these service careers is represented by skilled professionals who have earned credentials through national certification programs. When you go in search ...

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Here – Let Us Help You Pay Us Way Too Much!

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Just when you think you’ve heard it all…. Now hospitals are “helping” their patients with finances, too.

If you don’t give that much thought, then it seems like a great idea. “We recognize you owe us more money than you can afford, Mr. Johnson. So we’re going to help you figure out how to pay for it!”

Yes, according to Stat, Financial counselors help patients navigate costly care, you, too, can sit with a hospital’s financial counselor to see ...

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Are Health or Patient Advocate Services Covered by Insurance?

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This is a question I get asked frequently:  If I hire a patient or health advocate, will my insurance cover the cost?

The answer might surprise you.  It’s yes – and it’s no – as follows, depending on who your advocate works for:

  • There are patient advocates who work for hospitals and insurance companies – not you. Yes, they might be helpful (and if they can help you – that’s great!) but remember, they are not objective, and
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What’s the Difference Between Hospital Patient Advocates and Independent Advocates?

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Francine reports: 

After my husband Leonard had surgery last week, he stayed in the hospital four more days. I stayed by his side as much as I could and waited every day for the surgeon to check on him. I had a million questions! But I never saw the surgeon again once the surgery was over.

I waited patiently for the first day after the surgery. No surgeon. I called the surgeon’s office and they would not ...

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