OK, But What’s the Question?

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In my previous life as a speaker and writer on patient empowerment issues, I received email, even postal mail (meaning, yes, someone paid for a stamp!) from patients who were being challenged in some way by the healthcare system. Sometimes I would hear from 8 or 10 people in a week, 25, 30 or more a month.

Their stories were often sickening and terrifying. At the least they were frustrating to read (even more so to live through, I’m sure) and ...

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