What’s the Difference Between Hospital Patient Advocates and Independent Advocates?

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Francine reports: 

After my husband Leonard had surgery last week, he stayed in the hospital four more days. I stayed by his side as much as I could and waited every day for the surgeon to check on him. I had a million questions! But I never saw the surgeon again once the surgery was over.

I waited patiently for the first day after the surgery. No surgeon. I called the surgeon’s office and they would not ...

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